The first line of this blog by David R. Butcher says it all:
"Whatever you call it, improvement must not be a one-time project."
Benchmarking is such a great tool for improving customer service and the customer experience in general. And, as this blog points out, benchmark information is often free from associations or even companies willing to share.
What have you done to make a difference today?
Friday, December 08, 2006
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